Why should I buy a watch or jewelry from Zeidman’s?

Zeidman’s is committed to offering exceptional value and service. When customers buy luxury watches or jewelry from a traditional retail store and later try to sell or trade those items, they may receive significantly less than what they originally paid. At Zeidman’s, we focus on offering strong value by passing along many of the savings we receive as a dealer to our customers.

The attractive price a customer receives allows them to enjoy the luxury timepiece or jewelry item they desire while helping protect their investment from future depreciation. We stand committed to purchasing our products back from customers at a fair price in the future, which can be valuable for customers who may want to upgrade to a different watch or jewelry item.

Zeidman’s guarantee is our promise to deliver quality and confidence with every high-end watch or jewelry purchase. With four generations of experience in the industry, we aim to exceed customer expectations and earn trust for generations.

Where can I see your inventory of luxury watches and jewelry?

We feature a carefully selected collection of luxury watches, jewelry, and other premium items on our website, and we update our online inventory regularly. If you do not see the exact watch or jewelry item you are looking for, we recommend checking our website and following Zeidman’s on Instagram for the latest arrivals and inventory updates.

Local customers are also welcome to visit any of our three store locations to view additional inventory and speak directly with a member of our team.

I am interested in buying one of your watches. How do I complete my purchase?

Customers can place orders directly through our website. After an order is placed, a member of our online support team will contact you by phone or email using the information provided at checkout to assist with the next step for payment.

Online orders are currently completed by bank wire transfer, in-store payment, or credit card payment over the phone only. A valid ID may be required for in-store verification. Credit card processing fees may apply.

Orders will be processed after payment has been received and verified.

What kind of warranty do you offer?

All of our pre-owned watches are inspected by a certified watchmaker, polished, and overhauled when necessary to help ensure that customers receive quality and value. Zeidman’s offers a one-year warranty on our watches, both new and pre-owned. This warranty covers the watch’s internal mechanism and does not cover normal wear and tear or damage caused by the customer.

Do you ship my watch insured and how am I protected?

Zeidman’s can ship watches and other luxury goods secured and insured to customers within the United States. Orders may be handled with additional security measures for greater protection.

What is the cost of shipping?

We offer insured overnight shipping within the United States for a flat rate of $100. The shipping charge includes insurance coverage for the full value of the shipment.

Once payment has been received and verified, orders are generally shipped the same day or on the next business day. Delivery times may vary depending on payment verification, product availability, carrier schedules, and the shipping destination.

Does the watch come with a box?

Some watches may include the original box, while others may not. Because our inventory includes pre-owned luxury watches, boxes and accessories may vary by item. Please review the individual product listing or contact us for details about a specific watch.

Do watches come with papers?

Some watches come with papers, while others do not. Warranty cards or papers may not always be available because prior owners may choose not to provide them when selling a watch. Zeidman’s does not fabricate or replace missing papers.

Whether or not a watch includes papers, each item is still covered by Zeidman’s guarantee and quality assurance.

Which is the best brand of watches for me to buy?

Most customers shopping for a luxury timepiece or jewelry item have their own unique tastes, preferences, and budget. We always aim to help customers find a piece that offers strong value and fits their needs.

While every customer’s situation is different, Rolex is often considered a strong choice because of its long-standing reputation, market demand, and value retention when purchased at the right price.

Where can I find the serial number and model number of the Rolex I’m buying?

There are two numbers associated with a Rolex watch: the serial number and the case reference number, also known as the model number.

On many modern Rolex watches, the serial number can be found engraved on the inside edge of the case at the 6 o’clock position under the crystal and below the bezel. On some older models, the serial number may be located between the lugs at the 6 o’clock position.

The model or reference number is typically located opposite the serial number, engraved on the case at the 12 o’clock position between the lugs. To view the model number, the bracelet may need to be removed or released from the case.