Why should I buy a watch and or Jewelry from Zeidman's?

Exceptional Value and Service, When customers buy luxury watches and Jewelry at a large, retail store and try to sell or trade them later on, they are in for a surprise. Many times, they’ll receive less than 50% of what they paid. That is not the case at Zeidman's , they will never pay retail price. Even though as a business we need to make money, we pass on most of the substantial savings we enjoy as a dealer to our customers. The attractive price a customer receives not only allows them to enjoy the quality timepiece they desire, but also to protect their investment from future depreciation in value. We stand committed to purchase all our products back from our customers at a fair price in the future. This is a service that’s extremely valuable for customers who want to either upgrade to a different model or jewelry item in the future.

Quality and Expertise. Zeidman's guarantee is our promise to deliver the best quality for your high end watch or jewelry purchase and make sure you are totally satisfied with your complete shopping experience. Clients who are interested in our luxury products expect quality and excellence. With four generations of experience in the industry, we aim to exceed those expectations and earn our customers’ trust for generations.

Where can I see your inventory of luxury watches?

Since we are very active on social media, we recommend that you visit and follow the Zeidman's Instagram, Facebook, and or Twitter page for a real time display of our latest watches and jewelry inventory.

We are also in the process of adding a product gallery to our website for clients to see a wider selection of brands and models they might be interested in.

I am interested to buy one of your watches. How do I do it?

Once you decide to buy a particular watch you see on our website or social media pages, please let us know and we will send you an invoice to complete your order.

You have several payment options available to complete your purchase, including wire transfer, cash (in-store purchases only), PayPal and credit card payment. Even though we normally cover the cost of shipping and insurance for out-of-state orders, certain methods of payments (such as PayPal) will incur additional fees. All of these fees will be disclosed to you before you place your order.

Domestic (USA) shipments usually arrive the next day , depending on availability of the item.

What kind of warranty do you offer?

All of our pre-owned watches are inspected by a certified watchmaker, polished, and overhauled (when necessary) to ensure that our customers are getting the highest quality and value possible. Zeidman's offers a one-year warranty on all our watches (both new and pre-owned). This includes the watch’s internal mechanism (not wear and tear or customer inflicted damage to the watch).

Do you ship my watch insured and how am I protected?

Zeidman's can ship watches and other luxury goods secured and insured to anywhere in the United States.

Our watches are picked up on a daily basis by an armed security company for greater protection.

What is the cost of shipping?

The cost of shipping varies and depends on the value of the shipment and the shipping destination. We cover the cost of shipping under most circumstances (certain exceptions may apply).

Does the watch come with a box?

Since we sell our watches at a deep discount to retail, our mark up is limited. Most customers are also looking for the best price possible on their luxury watch purchases. As a result, they do not want to spend additional money on boxes, since boxes present an additional cost. For example, the standard Rolex box costs $170 extra and the extra large box is $370.

Do watches come with papers?

Some watches do, but some don’t. The reason why some watches don’t come with papers, the warranty card (a.k.a., “papers”) for Rolex watches contain the prior owner’s contact information. There are many watch owners that do not want to disclose their personal information when they sell their watches. For that reason, they do not surrender the card upon the sale. If we purchase the watch from a seller in that situation, we cannot fabricate the card or provide another one in its place. Consequently, we can only resell the watch without a card card if the seller chooses to keep the card. Nevertheless, the watch will always have Zeidman's guarantee and quality assurance.

Which is the best brand of watches for me to buy?

Most customers that come to our watch store in Detroit or Southfield to buy a luxury timepiece or Jewelry have their own unique tastes and preferences; they normally arrive with their hearts set on a particular watch brand and or item. That means that no matter the watch we recommend, they are likely to buy something else. Nevertheless, we always try to recommend a watch or jewelry item that retains its value over time.

We always try to make sure that, after taking a customer’s budget into consideration, the buyer is getting exceptional value. For that reason, our opinion is that most customers are better off purchasing a Rolex brand of watch. If purchased at the right price (instead of at the retail price that most jewelry stores offer), a customer who takes care of their Rolex can rest assured that their investment will maintain its value over time or even appreciate in price.

Everyone is entitled to their own opinion, but ours is that Rolex is the luxury watch brand that will give a very good bang for your buck over the years.

Where can I find the serial number and model number of the Rolex I’m buying?

There are two numbers associated with a Rolex watch, the serial number and the case reference number (or model number).

The serial number on a modern Rolex can be found on two different places, engraved on the case between the lugs at the 6 O’clock position and, starting around 2005, engraved on the inside edge of the case, also at the at the 6 O’clock position, under the crystal and below the bezel.

The model or reference number is located opposite to the serial number, engraved on the case at the 12 O’clock position (between the lugs). To see the model number, you will need to release the watch’s bracelet where the model is located.